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Thread: Stores and their Price Matching Policies

  1. #1
    L9 Corporal Liquid_Squelch's Avatar
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    Stores and their Price Matching Policies

    Just an idea,
    Letís post the various store price match guaranties so someone isn't turned away from a store claiming they don't price match.

    CompUSA:

    http://www.compusa.com/terms.asp#pricing

    CompUSAís Retail Store Low Price Guarantee.
    We'll match any local retail competitor's advertised price on every technology product we sell, either at the time of purchase or within the following 21 days. Our low price commitment covers all new, factory sealed products of the same brand and model number that are available, and in stock, at any local retail store. Our commitment does not apply to Internet offers or any one-of-a-kind or other limited-quantity offers, discontinued or close out items, refurbished products, trade-in sales, or special financing.

    Staples:
    http://www.staples.com/content/Help/...eral_match.asp

    How does Staples 110% price-match guarantee work?

    If you find a lower price, anywhere else on a new identical item, just show us the lower price when you buy the item at Staples or within 14 days of your Staples purchase - and we'll give you 110% of the difference.

    Which items does Staples price match?

    Almost everything we sell. The item must be identical, including model number, components and U.S. warranty. For wireless phones and other items with a service plan, the plan, provider, and other terms must be the same. The item must be in stock and available for purchase at that price from an authorized US reseller, whose authorization we reserve the right to verify.

    Which items and services arenít available for price-match?

    We donít match our store prices to those on other companiesí web sites. We donít price match our third-party providers' products and services (e.g., Sprintģ service, tax preparation, payroll services, and custom printing), items sold on auction sites or at local or special events (e.g., grand opening, anniversary or liquidation sales). We donít price match taxes and typographical errors.

    Best Buy:
    Notice the on-line and store policies are different:
    Too long to paste, so just click here

    Circuit City:
    http://www.circuitcity.com/ccd/lookL...Oid=105471&c=1

    Price Guarantee

    If you've seen a lower advertised price from another local store with the same item in stock, we want to know about it. Bring it to our attention, and we'll gladly beat their price by 10% of the difference. If you see a lower advertised price (including our own sale prices) within 30 days of your purchase, we'll refund 110% of the difference.

    Our policy applies only to advertised prices. It does not apply to special offers or promotions, including rebates, free-with-purchase offers and special financing. Unfortunately, we are not able to provide price matches online, so please visit the closest Circuit City store to take advantage of our Price Guarantee.

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    L31 Commander penpen's Avatar
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    nice :claps:
    thanks Liquid_Squelch!

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    L4 Member jangler64's Avatar
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    here is Office Depot's price match policy:
    http://www.officedepot.com/renderSta...ustomerService

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    L13 Sergeant crisplinen's Avatar
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    I dunno if this belongs in the right category but some stores have a scanner policy. If the price is wrong when they scan it, the store would deduct $3 or so off. I believe that is walmart's policy.

    In Michigan, all of the above occurances would be covered by the Michigan Consumer Protection Act's "Scanner Law". This Law requires stores to CLEARLY label all merchandise. Grocery stores are required to have sticky labels on everything. If your item scans wrong (higher than the label) you get the difference, plus an amount equal to TEN TIMES the difference, not less than $1, not more than $5 total. The sale must complete, so they have the chance to fix it before they give you the total. Then you go to the customer service desk and say you want a refund based on Scanner Law.

    Write your Attorney's General, and read the Michigan Law for yourself at http://www.michiganlegislature.org/...ct-449-of-1976. See 445.360a for the section

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    L2 Member jincus's Avatar
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    Thumbs up albertsons

    if they scan an item and it is the wrong price, they have to give it to you for free. My friend was a cashier there and she said, that is their policy but some cashiers wont give it to you unless you ask for it to be free.

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    L1 New Member gpsgurl's Avatar
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    Mattresses

    Had an interesting conversation about mattresses and their prices last night.

    Most retail stores have a price matching guarentee but is it actually true that each store renames the models so that you can't compare them even if you wanted to? My experience and that of others is that you can really just go in and name whatever price you want and they'll either take it or they won't. If they won't, you just go to the next store.

    Any tips and tricks on this industry?

  8. #7
    L13 Sergeant crisplinen's Avatar
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    Price Matching from Amazon.com's Tools & Hardware Store.

    Amazon.com's Tools & Hardware store is committed to offering you the best possible prices on tools and equipment. We will not be undersold. If you find a better price elsewhere, we will match that price and beat it by 10% of the difference. (Applies only to products sold by Amazon.com. Does not apply to products sold by third-party merchants and other sellers through the Amazon.com site.)
    Before you call, please have the following ready:

    1. The item and model number (identical brand and model number to the one we carry at Amazon.com)
    2. Price (including shipping charges, taxes, gift certificates)
    3. Store name, location, and phone number
    4. Important: Price match must occur before purchase.

    Now that you're ready, contact one of our customer service representatives at (800) 358-3096, Monday through Friday from 6 a.m. to 8 p.m. Central Time and Saturday from 7 a.m. to 5 p.m. Central Time.

    Restrictions

    The product must:

    * Be an exact make and model of the one carried at Amazon.com.
    * Be new (not refurbished or reconditioned) and in its original packaging with all of its accessories.
    * Be in stock with the discount price currently advertised.
    * Not be a closeout or clearance item (at Amazon.com or the third party's store).

    * Price matching applies to most tools or equipment sold and fulfilled by Amazon.com's Tools & Hardware store and does not apply to other products or sellers at Amazon.com.
    * Price-match items cannot be gift-wrapped.
    * The price considered will be the total price (including shipping charges, taxes, gift certificates, etc.).
    * Only tools and equipment that are distributed by Amazon.com's Tools & Hardware store will be price matched--please call to see if your request qualifies.
    * Price matching does not apply to membership clubs or auction sites.
    * Amazon.com's Tools & Hardware store cannot match prices at other Web sites, unless the company also has a brick-and-mortar store or a catalog business.
    * Amazon.com's Tools & Hardware store is not able to price match products in Amazon.com Auctions and zShops.
    * Price-match products are not eligible for special offers or discounts.
    * Amazon.com's Tools & Hardware price match guarantee cannot be combined with Amazon.com online gift certificates.
    * Typographical errors will not be matched.
    * At this time, price matching will only be honored for stores in the United States.
    * Offer limited to a maximum of one price match per item.
    * Offer limited to stock on hand.
    * All price matching is at the discretion of Amazon.com's Tools & Hardware store and is subject to change at any time.

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    CAT ATTACK! Meerowwer! ksocia's Avatar
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    Musicianís Friend Double Guarantee

    45-Day Best Price Guarantee
    Buy with confidence. If you find a lower advertised price from any authorized U.S. dealer, call or email us. Weíll match any verifiable advertised price before or after the sale. If youíve already purchased from us and find a lower advertised price within 45 days of your purchase, contact us via phone or email and weíll refund the difference after verification.1

    45-Day 100% Satisfaction Guarantee
    If you are not completely satisfied with any product2, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 45 days from the shipping date. Thatís the best guarantee in the music industry.

    1. For Internet requests, please contact us at online support and have the competing website address (preferably the specific product page URL) included for our representative. Weíll verify the online pricing and product description, brand name, availability, and relative price and product specifications. Due to manufacturer restrictions, some products are excluded from this guarantee. Please ask a sales representative for details or contact us at online support. Advertised items must be factory-sealed new product. Demo models, factory seconds, sale items, discontinued merchandise, and floor samples not included. Items must be advertised, and verifiable on the web or in a local or national paper, magazine, or catalog by an authorized dealer (you may be required to email or fax a copy of the competitorís offer). Musicianís Friend will match combined or multiple offers at its sole discretion.

    2. The following items are returnable only if defective OR unopened/unused: strings, reeds, software/soundware, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, cassettes, CDs, DVDs, videos, cleaners, polishes, and polishing cloths.

    Due to Apple's return policies, you must contact Apple directly to repair, replace, or return Apple products.

    Apple products may not be returned under any circumstance.

    Musicianís Friend only accepts returns made within the first 45 days from shipment. Should you find it necessary to return any merchandise, it must be shipped within this 45-day guarantee period. Please follow the return instructions printed on the back of your invoice. All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and ownerís manual, and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.

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    L13 Sergeant babloo_73's Avatar
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    Quote Originally Posted by jincus
    if they scan an item and it is the wrong price, they have to give it to you for free. My friend was a cashier there and she said, that is their policy but some cashiers wont give it to you unless you ask for it to be free.
    Any thing similar for Wal-mart???
    I was there once on the counter with a T-shirt and they were not able to validate the price.. the cashier asked me how much it was.. i said i dont know... she called up the department but could not get the price.. so she gave it to me for $1. I have got two more kids stuff for $1 for which i know for sure the rate was above $7. Dont know if it is their store policy.

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    L13 Sergeant ak2005's Avatar
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    Quote Originally Posted by gpsgurl
    Had an interesting conversation about mattresses and their prices last night.

    Most retail stores have a price matching guarentee but is it actually true that each store renames the models so that you can't compare them even if you wanted to? My experience and that of others is that you can really just go in and name whatever price you want and they'll either take it or they won't. If they won't, you just go to the next store.

    Any tips and tricks on this industry?
    oh yeah, for mattresses, go with a good store. they have good margins. We got a mattress that was priced at 1800 for about 1300 and a higher priced headboard/footboard combo for the price of a lower not in stock one without much hassles and a 36 month 0% APR. The mattress is a Sealy so not just a shady brand either. its purely YMMV.

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    CAT ATTACK! Meerowwer! ksocia's Avatar
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    Does BarnesandNoble.com Pricematch??

    Does anyone know BarnesAndNoble.com's price matching policy? Will they match Amazon.com? Their 'member price' on 3 books I want is $5 more than Amazon's regular price... but I can't find ANYWHERE that says they do price matching for their online store.
    Last edited by ksocia; 09-07-2007 at 11:29 PM. Reason: Added Title

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    CAT ATTACK! Meerowwer! ksocia's Avatar
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    BarnesandNoble.com = No Pricematch

    Quote Originally Posted by ksocia View Post
    Does anyone know BarnesAndNoble.com's price matching policy? Will they match Amazon.com? Their 'member price' on 3 books I want is $5 more than Amazon's regular price... but I can't find ANYWHERE that says they do price matching for their online store.
    Forgot to update the thread, but B&N.com does not pricematch competitors from what the not-so-friendly CSR told me.

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    L0 N00b spearchunk's Avatar
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    great idea. thanks for posting this info.

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    L0 N00b Shing's Avatar
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    Smile Pet Supplies Plus matches local sales

    I price match often at our pet supplies plus. As long as you bring in the ad with the date it is running they will price match. They also double coupons up to 50 cents.

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    L10 Deal Goddess dbee's Avatar
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    I just ordered a t.v. from staples.com, they priced matched walmart and knocked the price down $100. They didn't beat em, but I got to use my staples store credit checks to buy the t.v.

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