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Thread: Price Error Alert : ATI Radeon 9700 Pro (Saphire) for $129.99

  1. #1
    Spoofee.com! Spoofee's Avatar
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    Price Error Alert : ATI Radeon 9700 Pro (Saphire) for $129.99

    http://store.yahoo.com/digitally-unique/100550sr.html

    The store has a score of 7.5/10 on reselleratings.
    The retail price of the item is around $300.

  2. #2
    L5 Recruit MrPsychoGreaser's Avatar
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    Placed my order a few hours ago...let's see what happens.

  3. #3
    L4 Member LeftCoast's Avatar
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    Rec'd e-mail confirmation on my purchase of 2; wish I'd paid for rush shipping!

    Thanks for the deal, and let's hope it stays a deal...

    -LC

  4. #4
    L2 Member Tinomen's Avatar
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    Great Deal!

    But I'm wondering if I'm going to get an e-mail saying there is a price error and do I want to purchase the card at normal price...

  5. #5
    L5 Recruit pesok's Avatar
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    Hmm, i am being asked for a login and a pass when i go to that link

  6. #6
    L2 Member ebrain's Avatar
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    Deal is dead...

    was able to complete the order; but when I hit "Submit" there was an error from IE. Probably they were fixing the bug. I came back and tried to place a new order but they have now fixed this.

    Seems like my previous order did not go through as I did not get any email from them. I hope they don't charge my CC or it will be a complete mess... such a Bad luck on the start of the day?

  7. #7
    L4 Member LeftCoast's Avatar
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    My orders have been cancelled, and price is up to $350 on the site.

  8. #8
    L2 Member Tinomen's Avatar
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    Unhappy

    way too good to be true and get away with it. :(

    and yes they have a pricing error policy posted:

    Typographical Errors and Pricing Policy
    In the event a product is listed at an incorrect price due to a typographical error, entry error or error in pricing information received from our suppliers, Digitally Unique shall have the right to refuse or cancel any orders placed for said product(s). Digitally Unique reserves the right to cancel your order for any reason or for no reason at all. Digitally Unique is not responsible for prices or pricing errors on other websites. We will not honor incorrect prices listed on other websites.

  9. #9
    L0 N00b gekko2's Avatar
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    Hello from Digitally Unique. Yes, we did indeed have a pricing error on our website for approximately 8 hours. We received over 350 orders for this product from about 12:00 am this morning until 8:00 am this morning. I can assure you that no one had their credit card charged. What people saw was an authorization only which tells us that the card is valid. We must submit both the sale and the batch in order for the charge to go through. This was not done on a single order for this product.

    As a representative of the company, I would like to state that this was a simple pricing error. This SKU has a part number that happens to match the part number from another manufacturer. We attempt to do both a part number and UPC lookup to validate but this can fail due to feeds we receive from the manufacturer. Because of this, it throws off the price and availability flags in our database. Many of you are technically savvy and know how simple a mistake like this can happen.

    We maintain a database of over 25,000 individual SKUs. We strive for 100% accuracy but this cannot always occur. In general, things are very accurate. We update prices and availability twice per day in order to keep up with all of the constant changes. We encounter this problem on isolated SKUs very infrequently. Mistakes happen occasionally and we do our best to honor our mistakes but this one was impossible for us to try to honor.

    Many have posted that this is a bait and switch tactic. Let me say that that is simply not the case. We never tried to sell anyone another card. We never charged any credit card nor made it difficult to cancel the order. We get nothing but bad PR when we have pricing errors and I promise you that no merchant gains anything whatsoever in this situation.

    Spoofee.com posted the error on their home page. We received 99.5% of the orders from a referring link off of this website. Spoofee.com also posted that we had a reseller rating of 7.5. We now have a 2.5 rating because of this error. Obviously as a merchant, this does not reflect well on us. In fact, it is a disaster. Most of you don't understand how hard it is to maintain high customer ratings and it is sad that we were destroyed on reseller ratings within a matter of hours considering we only had 8 ratings from them in the prior year.

    In the end, yes, we made a mistake and we are sorry for that. We feel that posting these pricing errors causes more problems and ill will than just letting a merchant know about an obvious error. It was a most frustrating experience for both us and people who were trying to purchase this item.

  10. #10
    Spoofee.com! Spoofee's Avatar
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    Dear Digitally Unique.com,

    Our sincere apologies for causing you guys a headache. We will no longer post obvious price errors. There was a situation with Staples where they had a price mistake and were rated down on resellerratings for not meeting their price mistake. Resellerratings has fixed the rating stating that everyone makes price mistakes and it's not fair for a company to be rated down because of it. I will get in touch with Resellerratings to try to get this resolved. Once again, I'm sorry about this hassle.

    Kenji
    Thank you for using Spoofee.com

  11. #11
    Spoofee.com! Spoofee's Avatar
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    Great to see that your rating was fixed.
    Thank you for using Spoofee.com

  12. #12
    L12 Sergeant lexington01's Avatar
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    The only problem I had with them cancelling my order was that they told me the item was out of stock when their site clearly shows it is still in stock. I hate it when people BS me.

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