Employee surverys......

precocious

precocious

Goody 2 Shoes Goddess TY
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Okay, I bought a new car (my old one was dying a slow costly death). Apparently Toyota places a lot of weight on their employee/service surveys when a new car is purchased.

Well, there were some small issues with the car and with the salesman being responsive on a timely basis. He's a young guy with a kid/family and I really don't think he's a bad guy and I'd hate for a negative comment...however, he is extremely bad with getting back to me on things and constantly keeps me hanging. When I have had to question a couple things, he has lost his patience and said 'just do it' kind of thing. :suspicious:

This has annoyed me greatly. As a customer, I believe if I have a question, it should be answered to satisfaction....not be told to 'just do it'. For me, this just sends up red flags. And yes, I am very thorough and concise with my requests.

I have had to get other staff involved in some things who were very apologetic and extremely helpful and patient.

So now, here I am with another issue and this guy is just dropping the ball again and keeping me hanging. I forgot to mention that he has pleaded with me on several occasions to please give him a favorable report on the survey and how he was sorry for any inconvenience.....but here we are again.....*sigh*

It really is bothering me to give him a 'negative' as it really is a tough job market out there, especially for a young family guy.....

I think I will once more alert his seniors tomorrow as to what is going on before submitting the survey but really........I feel bad about this whole thing.:nonod:
 
I doubt that he would get fired for having just one bad survey. If he has a myriad of complaints piling up, then your survey won't be the sole factor that tips the scales. I admire the fact that you think twice before submitting a complaint, but the fact that you have thought it over goes to show that Toyota deserves the truth and not a buttered up survey that will only delay the inevitable...
 
I'd be honest about it. It might just motivate the kid to do better.
 
:lalala:Screw you Choo! :patriot: I'm reporting you to Mr. Spoofee! :crossarm:

:tongue:
 
servantofone said:
I doubt that he would get fired for having just one bad survey.
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Perhaps not, but I have heard more than once and from several people, that these surveys are taken quite seriously and has repercussions against the dealership.
 
spazntwitch said:
I'd be honest about it. It might just motivate the kid to do better.
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You are right Spaz, I just hate being the problem person though. I just wanted a smooth transaction and this has been anything but. Getting a new car should be a happy event, not a stressful one. :ohwell: especially when one is shelling out over 30k........he should be kissing my behind, not keeping me hanging over and over. :doh: I shouldn't be chasing this. :nonod:
 
I would be honest. I work in customer service and we also have surveys. The company takes the surveys very seriously and negative reviews are what motivates the company to improve. Stores in the company compete for better ratings and low ratings are always evaluated. I have seen improvements in my store because of bad feedback from customers that forced the company to make needed changes.

If he is getting negative reviews hopefully someone will sit down with him to find out what the problem is. Besides your the customer and deserve top notch customer service. For what they are charging I think they could at least give you that!
 
Preco go with your gut feeling and be honest with your survey answers.Maybe with your honesty,these answers will light a fire under his butt and hopefully will cause a turn around for him in a positive way.If he gets fired,it's all on him and not because of you.
 
Okay, I pretty much decided to give him until noon today.....he doesn't have much time left. :nonod: At noon, I will then start firing off emails to the big wigs/management of the dealership. I really do hate to do this because when I do this, I'm good at it and the consequences for the person on the other end is not good. I really have been patient and tolerant.....and the line is drawn in the sand. *sigh*
 
Just remember that when you send in those emails...make sure you spell survey correctly.

I really hate it when I get a bad 'surverys' report, so I know how it feels.
 
diGriz said:
Just remember that when you send in those emails...make sure you spell survey correctly.

I really hate it when I get a bad 'surverys' report, so I know how it feels.
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Your so correct! :doh:
 
Keep to the facts. Make it dry like a newspaper report without feelings, etc. and that should soften the blow a bit.

Employee X promised to do such and such by Y date. To date, we haven't received anything.

vs

That slimy salesman promised us such and such. He wasn't even polite enough to call back to tell us he lied. We are so @!*@($$!
 
Yeah, did ya nail the little twit?
 
I have not filled out the survey yet.....however, I did get to meet lots of the big people in the dealership and learned a few tid bits as to what really went on.

The issue is somewhat resolved however, when my money is refunded and when another bill is presented and paid...then I will be truthful as to the occurences.
 
precocious said:
The issue is somewhat resolved however, when my money is refunded and when another bill is presented and paid...then I will be truthful as to the occurences.
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:shhh: They're everywhere... They might even be watching us now... :photo: We shouldn't talk here...:shot:

:bandit: Be cool. Contact me when it's safe.
 
Just wondering how it all went down Preco?
 
I just need to submit some receipts for reimbursements.........patience, patience......
 
We'll keep our fingers crossed for you.
 
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