Dear ,
We are truly sorry that you have not yet received your prize. After three years of struggling with late prizes, we are still in the same position. You have likely heard more than one reason from Memolink as to why your prizes have not been delivered. Although we have had some problems with our fulfillment system and old technology, the underlying problem has still not changed. We are still recovering from the 'Dot Com' fall out dating back three years. Memolink is a small company of less then 20 people, and although we have tried many different ideas, and several new marketing strategies, it is a constant struggle to purchase $1.5 million dollars worth of prizes for which we were never paid by advertisers. The good news is, we have slowly knocked out $1 million of that prize debt in the last two years, and those prizes have been shipped! The bad news is, we still have quite a bit more to cover before we are completely caught up, which we feel will be sometime in the next 12 months.
As many of you are aware, Memolink, unlike many of its competitors, still honor the points you earn, even when we're not paid by our advertisers. Other point programs are known to reverse the points you've earned when they're not paid by advertisers. We've always felt that our policy was a better approach as we didn't want to penalize our members for something they had no control over. Recently, the economic climate for Internet companies has improved. The resurgence in our economy, the positive trend in online commerce and the failing of less stable rewards programs (our competitors) are all positive signs for Memolink.
We do keep up with the buzz on the message boards. The most common statement made by Memolink members is they just want us to be honest about their prize orders. Frankly, we want to be honest. We will no longer put a soft-cushion on our excuse, or give you a date that your prize will arrive. The truth is, we aren't sure. We have many loyal members that come to our site each day to complete offers worth many points. These members keep us in business and will be rewarded - they will receive their prizes. We also have many loyal members that come to our site each day and participate in only "free point offers" that don't bring in revenue. We are happy to provide these free offers, but this has caused an unforeseen financial strain that may need to be corrected if prizes aren't caught up soon.
What's our solution? We have created a new prize delivery arrangement that will allow us to take many things into consideration before shipping the prize to a member. This arrangement is designed to deliver prizes first to candidates that will come back and earn us the most revenue, enabling us to ship ALL prizes quicker. We would like to say again, all the prizes that have been ordered will be delivered, but we will not be able to give you a date at this time. After testing this delivery method, we hope to better predict when your prize will arrive, but we won't be able to do so until we see how well it works. Suffice it to say, if you complete revenue generating offers on Memolink (shopping, credit cards, clubs, etc.), both old and new prize orders will be given some priority.
The Memogold program was launched to select members to show our appreciation to those who have stuck with us over the years. We will keep the system in place and current Memogold members will still receive other benefits of having an upgraded account, but the accelerated prize shipping won't be reintroduced until we have our prize shipments back under control. Once this has happened, we'll be launching the Memogold program in full force and we can concentrate on giving it the attention it needs to be the best elite program on the Web!
You have continually asked us for forthright and honest answers. We are doing this for you today, even though it may not be the answer you want. We have confidence that this is the best solution, and quite possibly the ONLY solution, if we want to get out of this three year prize shipping deficit.
We welcome your feedback - but understand that we are unable to answer all emails regarding specific prizes at this time. While we are working through this new prize plan, we will be concentrating on prize organization, and emails related to specific prizes may go unanswered until we know where we stand. All other questions related to your account will be handled as quickly and as accurately as possible. Without hundreds of prize questions daily, we hope to give more attention to other Member Support issues.
We appreciate your understanding. Please know we are doing the best we can to rectify this situation as soon as possible. When this new strategy proves successful, and we are able to ship all the prize requests, it will mean a new beginning for Memolink, and a fresh start for its loyal members!
Unlike others in the industry , we're not looking to take the easy way out. We will pay off all prizes while continuing to enhance the point earning opportunities and services available to you on Memolink.com.
Memolink has been in business since 1994 and will celebrate its 10 year anniversary this June. We're looking forward to another 10 years in business and hope that you'll continue to be a loyal member.
Sincerely,
The Memolink Staff