spazntwitch
It's like déj- vu again
- Joined
- Jan 7, 2003
- Messages
- 9,355
- Reaction score
- 970
- Points
- 0
I've had an unpleasant experience with two ISP's, which henceforth shall be nameless but otherwise referred to as Sisna.com and Burgoyne.com.
I've reinstalled Microsoft Windows for two clients. Now my reinstalls include formatting the HDD, the Windows OS, anti-virus and firewall software from Computer Associates, Ad-aware SE, Spybot Search & Destroy, Spyware Blaster, Service Pack II, etc. I am behind a hardware firewall when I install all of these so I haven't had too much worry about viruses and spyware before I get the protection on.
Well, both customers (my clients) were new to the Internet and so signed up with the nameless ISP's respectively. The one that signed up with Burgoyne.com called them to get the phone number for the dial-up connection. Instead of the phone number, they walked him through Regedit and he ended up crippling his AV software. They also messed with IE so much that when you typed in a URL, it would change the URL to some nonsensical garbage and then report it could open a file. They then told him that he needed to go and buy a new browser. HUH? :banghead: Needless to say, I ended up reinstalling Windows again and set up the ISP for him at no charge even though it was their mistake.
Sisna actually had the other client uninstall the anti-virus and firewall software to log on to the Internet. Funny...but when I signed the client up for the ISP, the Internet connected fine, even with the AV and firewall software. The client simply called them about something else and then they had her remove them to "correct" the problem.
These two incidents occurred within three days of each other? Not only do people have no clue about anti-virus software and firewalls, apparently the ISPs don't either. You'd think they would be happy to prevent the spread of malware on their networks but now I'm not so sure.
I just needed to vent this because I truly can't believe that an ISP would not train their techies in something like firewall and AV software. Oh well, guess it'll bring more business my way because everyone will be disabling their software.
I've reinstalled Microsoft Windows for two clients. Now my reinstalls include formatting the HDD, the Windows OS, anti-virus and firewall software from Computer Associates, Ad-aware SE, Spybot Search & Destroy, Spyware Blaster, Service Pack II, etc. I am behind a hardware firewall when I install all of these so I haven't had too much worry about viruses and spyware before I get the protection on.
Well, both customers (my clients) were new to the Internet and so signed up with the nameless ISP's respectively. The one that signed up with Burgoyne.com called them to get the phone number for the dial-up connection. Instead of the phone number, they walked him through Regedit and he ended up crippling his AV software. They also messed with IE so much that when you typed in a URL, it would change the URL to some nonsensical garbage and then report it could open a file. They then told him that he needed to go and buy a new browser. HUH? :banghead: Needless to say, I ended up reinstalling Windows again and set up the ISP for him at no charge even though it was their mistake.
Sisna actually had the other client uninstall the anti-virus and firewall software to log on to the Internet. Funny...but when I signed the client up for the ISP, the Internet connected fine, even with the AV and firewall software. The client simply called them about something else and then they had her remove them to "correct" the problem.
These two incidents occurred within three days of each other? Not only do people have no clue about anti-virus software and firewalls, apparently the ISPs don't either. You'd think they would be happy to prevent the spread of malware on their networks but now I'm not so sure.
I just needed to vent this because I truly can't believe that an ISP would not train their techies in something like firewall and AV software. Oh well, guess it'll bring more business my way because everyone will be disabling their software.