just got this...
Dear Cross.com Customer,
Thank you for your recent order for the Ion Three Pack (Item 00-A267). Due to unprecedented demand for this exceptional value, we depleted all available inventory of this item. As a comparable substitution, we would like to offer you an Ion Three pack of 3 Blue Ions, an image of which is enclosed in this email. If this is acceptable to you, you do not need to do anything. If you would prefer to cancel your order instead, please reply to this email with the response “Cancel my Order” in the subject line or call us at 800-AT-CROSS by Monday, March 24th. If we do not hear from you by Monday, your order will ship with this substitution.
Due to the volume of orders received and the need to substitute product, we are experiencing delays in shipping. We anticipate your order will ship no later than the end of next week, March 28th. Please note that your order will continue to show a pending status until these orders are ready to be packed and shipped, which should be some time later next week.
We regret any inconvenience this delay and substitution may have caused you.
Sincerely,
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