Protégé Ménacé
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Deal hunter gets assaulted by Circuit City Store Director (story inside)
Taken from elsewhere, thoguht you might want to see how circtuicity is treating customers.
I went to a local Circuit City at about 5:30pm (until this is resolved I will leave names out) to try to get some PS2 Greatest Hits titles. I got a young, very helpful CSR (CSR1) who ran up my first two titles (to verify the deal hadn't died on my ride home from work). First two titles went through just fine - just over $10 with taxes. He commented "Wow!! I'm going to have to buy some games after work!!". I asked him to help me pick some more titles for my sister in law (she is getting a PS2 for Christmas). Together with the CSRs help (as I said, he was really nice) we picked out 8 additional titles (I didn't clear out the store, just enough to make for a great Christmas present!). He rang these titles up, each coming up at $4.99. When he finished I paid for the transaction on my Visa card. Sounds like a hot deal, doesn't it?
This is where it gets ugly.
As he was bagging the games up another associate (CSR2) comes up and says "Hey, [CSR name], those are ringing up wrong - they're 2 for 30". My CSR replied "Uh, little late, I just sold them.". CSR2 responds "I'm getting the manager.". I wait around, as CSR1 (the nice one) finishes removing the protective cases and bagging the games. About the time he finishes the Department Manager shows up. He begins arguing that I can't leave the store. He tells me (in raised voice) that I need to return the items I purchased. I informed him that I purchased them, paid the price asked for them, and agree to the charges specified on my receipt. He physically blocks my egress from the store (specifically, from the middle of the store where we were at). He says "You didn't buy those." - my response "Your Circuit City receipt says otherwise - would you care to look at it." His response "I can't let you leave with those items at that price.". My response "Are you going to physically stop me from leaving your store?" My next request to him was "Fine. If you won't let me leave, call the police." (He did not want any of that).
This is where it goes from ugly to bad
At this point we have a nice audience. I was never very good in drama class... today I think I did better than I ever did in school! We have about 10 people watching by now. While my voice was not raised (above the point of normal speech), his voice was getting louder and louder. This drew the attention of the "Store Director" (so sayeth his nametag). My guess is that he was either behind me in the audience or was informed by a CSR that the Department Director was perilously close to having the vein in his forehead burst blood on the crowd. The Store Director begins telling me (now I have two man coverage... time to think back to football days!) that I cannot leave the store. I continue to tell them to either let me leave or telephone the police. He continues to state, nearly verbatim for what his underling had said, that I cannot leave the store with the merchandise I purchased at the price I paid. Finally, after a good 10 minutes of heated debating I inform them that I am leaving, and that if they wish to contact the police I invite them to do so. They once again tell me they will not "let" me leave - I asked them "do you plan to physically restrain me."
Ugly? Bad? Meet your friend violent
I decided to leave. That was unacceptable in the eyes of the store director. At this point we are face to face, about 2 feet apart (not close enough to smell breath, no touching toes). I begin to turn to walk towards the exit and he decides to protect his profit margin with force. He uses his right arm and shoulder to thrust into me while using his left arm to physically rip (as in - broken bag) the bag (with receipt) out of my right hand. He turns around and walks the couple steps to the register that the items were rung up at.
Note: I am a nonviolent person. Unless you threaten my wife, mother, grandmother, or Siberian husky I will not become violent.
I follow the Store Director (with his Department Manager in tow) to the register. At this time there are over 20 people watching. I guess wresting doesn't come on Monday nights? I ask the Store Director (who is now trying frantically to run a return on the items) "Now that you have assaulted me do you want to add theft and credit card fraud?". My wife walks up (who had been observing from a safe distance the entire time) and takes my cell phone and asks for our attorneys card (note: forget AMEX. don't leave home without an attorney) and begins dialing his number. The store director takes in the fact that he has just assaulted a customer (devil shopper) in front of over 20 other customers, and said customers wife is now dialing either their attorney or the police. He thrusts the remains of the shopping bag (with contents) at me and screams "TAKE THEM AND GET OUT OF MY STORE."
Epilogue
For those that did not already know this (or if I'm wrong, give me a good number) Circuit City's main offices close at either 8PM EST or 5:30PM EST, depending on which number you are directed to. The local police department was open. We had an obligation that could not be missed that we needed to go to immediately after leaving, but called the police to discuss what happened. Tomorrow, unless Circuit City decides to formally apologize (I'll gladly waive my right to file charges - he didn't hurt me) I will be filing charges with local law enforcement. The police department strongly encouraged doing so.
Taken from elsewhere, thoguht you might want to see how circtuicity is treating customers.
I went to a local Circuit City at about 5:30pm (until this is resolved I will leave names out) to try to get some PS2 Greatest Hits titles. I got a young, very helpful CSR (CSR1) who ran up my first two titles (to verify the deal hadn't died on my ride home from work). First two titles went through just fine - just over $10 with taxes. He commented "Wow!! I'm going to have to buy some games after work!!". I asked him to help me pick some more titles for my sister in law (she is getting a PS2 for Christmas). Together with the CSRs help (as I said, he was really nice) we picked out 8 additional titles (I didn't clear out the store, just enough to make for a great Christmas present!). He rang these titles up, each coming up at $4.99. When he finished I paid for the transaction on my Visa card. Sounds like a hot deal, doesn't it?
This is where it gets ugly.
As he was bagging the games up another associate (CSR2) comes up and says "Hey, [CSR name], those are ringing up wrong - they're 2 for 30". My CSR replied "Uh, little late, I just sold them.". CSR2 responds "I'm getting the manager.". I wait around, as CSR1 (the nice one) finishes removing the protective cases and bagging the games. About the time he finishes the Department Manager shows up. He begins arguing that I can't leave the store. He tells me (in raised voice) that I need to return the items I purchased. I informed him that I purchased them, paid the price asked for them, and agree to the charges specified on my receipt. He physically blocks my egress from the store (specifically, from the middle of the store where we were at). He says "You didn't buy those." - my response "Your Circuit City receipt says otherwise - would you care to look at it." His response "I can't let you leave with those items at that price.". My response "Are you going to physically stop me from leaving your store?" My next request to him was "Fine. If you won't let me leave, call the police." (He did not want any of that).
This is where it goes from ugly to bad
At this point we have a nice audience. I was never very good in drama class... today I think I did better than I ever did in school! We have about 10 people watching by now. While my voice was not raised (above the point of normal speech), his voice was getting louder and louder. This drew the attention of the "Store Director" (so sayeth his nametag). My guess is that he was either behind me in the audience or was informed by a CSR that the Department Director was perilously close to having the vein in his forehead burst blood on the crowd. The Store Director begins telling me (now I have two man coverage... time to think back to football days!) that I cannot leave the store. I continue to tell them to either let me leave or telephone the police. He continues to state, nearly verbatim for what his underling had said, that I cannot leave the store with the merchandise I purchased at the price I paid. Finally, after a good 10 minutes of heated debating I inform them that I am leaving, and that if they wish to contact the police I invite them to do so. They once again tell me they will not "let" me leave - I asked them "do you plan to physically restrain me."
Ugly? Bad? Meet your friend violent
I decided to leave. That was unacceptable in the eyes of the store director. At this point we are face to face, about 2 feet apart (not close enough to smell breath, no touching toes). I begin to turn to walk towards the exit and he decides to protect his profit margin with force. He uses his right arm and shoulder to thrust into me while using his left arm to physically rip (as in - broken bag) the bag (with receipt) out of my right hand. He turns around and walks the couple steps to the register that the items were rung up at.
Note: I am a nonviolent person. Unless you threaten my wife, mother, grandmother, or Siberian husky I will not become violent.
I follow the Store Director (with his Department Manager in tow) to the register. At this time there are over 20 people watching. I guess wresting doesn't come on Monday nights? I ask the Store Director (who is now trying frantically to run a return on the items) "Now that you have assaulted me do you want to add theft and credit card fraud?". My wife walks up (who had been observing from a safe distance the entire time) and takes my cell phone and asks for our attorneys card (note: forget AMEX. don't leave home without an attorney) and begins dialing his number. The store director takes in the fact that he has just assaulted a customer (devil shopper) in front of over 20 other customers, and said customers wife is now dialing either their attorney or the police. He thrusts the remains of the shopping bag (with contents) at me and screams "TAKE THEM AND GET OUT OF MY STORE."
Epilogue
For those that did not already know this (or if I'm wrong, give me a good number) Circuit City's main offices close at either 8PM EST or 5:30PM EST, depending on which number you are directed to. The local police department was open. We had an obligation that could not be missed that we needed to go to immediately after leaving, but called the police to discuss what happened. Tomorrow, unless Circuit City decides to formally apologize (I'll gladly waive my right to file charges - he didn't hurt me) I will be filing charges with local law enforcement. The police department strongly encouraged doing so.
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