penpen
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Free Microsoft Replacement Mouse or Keyboard - How to Obtain One
http://www.microsoft.com/hardware/mouseandkeyboard/support/parts.mspx
To replace a defective Microsoft Mouse or Keyboard, U.S. Customers can contact the Microsoft Order Desk at: (800) 360-7561 (Monday through Friday, 8:00 a.m. to 7:00 p.m. Eastern Standard Time)
The CSR will tell you to send them a fax with specific information, and to include a clear copy of the bottom of your defective item. No need to ship in your defective part, or provide a copy of your receipt.
Within a couple of days, they'll send you an email with information about your order - order number and status of when the new item will be shipped to you.
Please see below for the info to include in your faxed letter:
**********************************************
TO: MICROSOFT
ATTENTION: SUPPLEMENTAL PARTS
FAX: 716-447-7330
(REQUIRED REQUESTED INFORMATION)
1. NAME:
2. ADDRESS:
3. TELEPHONE NUMBER:
4. EMAIL ADDRESS:
5. COPY OF THE BOTTOM OF YOUR DEFECTIVE ITEM (WITH PART NUMBER AND PART ID AS CLEAR AS POSSIBLE)
6. BRIEF EXPLANATION OF THE DEFECT.
(REQUESTED INFORMATION, IF AVAILABLE, BUT NOT REQUIRED)
7. If Available, but not required: Copy of the top of the box that the Mouse was packaged in, or the box that the keyboard was packed in.
8. If Available, but not required: Copy of your dated sales receipt.
http://www.microsoft.com/hardware/mouseandkeyboard/support/parts.mspx
To replace a defective Microsoft Mouse or Keyboard, U.S. Customers can contact the Microsoft Order Desk at: (800) 360-7561 (Monday through Friday, 8:00 a.m. to 7:00 p.m. Eastern Standard Time)
The CSR will tell you to send them a fax with specific information, and to include a clear copy of the bottom of your defective item. No need to ship in your defective part, or provide a copy of your receipt.
Within a couple of days, they'll send you an email with information about your order - order number and status of when the new item will be shipped to you.
Please see below for the info to include in your faxed letter:
**********************************************
TO: MICROSOFT
ATTENTION: SUPPLEMENTAL PARTS
FAX: 716-447-7330
(REQUIRED REQUESTED INFORMATION)
1. NAME:
2. ADDRESS:
3. TELEPHONE NUMBER:
4. EMAIL ADDRESS:
5. COPY OF THE BOTTOM OF YOUR DEFECTIVE ITEM (WITH PART NUMBER AND PART ID AS CLEAR AS POSSIBLE)
6. BRIEF EXPLANATION OF THE DEFECT.
(REQUESTED INFORMATION, IF AVAILABLE, BUT NOT REQUIRED)
7. If Available, but not required: Copy of the top of the box that the Mouse was packaged in, or the box that the keyboard was packed in.
8. If Available, but not required: Copy of your dated sales receipt.
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