Haha, just yesterday I had a co-worker telling me how he called Microsoft tech support regarding a problem with Microsoft Project and the first thing they asked is if the CD in the computer all the way. My co-worker told them that it was, but the support asked him to make sure that the CD is in all the way. LOL
I about fell out of my chair laughing! The tech support we have to deal with is the same way. If I hear one more time, are the network cables pluged in correctly I will S C R E A M!