How to save money on Comcast internet

dehawk

dehawk

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Here is what you do , i was on Comcast high speed cable internet for about 6 months. I was on a special offer 0f 19.99 for 6 months , Yesterday i got a bill for next month saying my net would go up from 19.99 to 45 a month
I called comcast and asked them if i could go to any other offer , they refused and said it was 1 incentive only at the time of signing.

Well anyhow i decided to call comcast bluff , i called up and used the menu to downgrade service , chose the internet service and was transferred immidiately to a customer exec (so much for wait times when they are going to loose you)

I told her that i wished to cancell the service from the end of them month

CE - "Why sir"
Me - "I lost my job and cant afford 45 a month , its just too high"
CE - Are you sure
Me - Yes i have to cut back on stuff and this is a waste , i can use dialup or DSL

CE- Well sir are you happy with your service
Me- Yes no problem its just too high
CE - " well sir as you are a valued customer (they didnt think that yesterday did they) i can lower your payment to 25 a month for 6 months no contact

Me - (wondering if i could get a better deal) - "is there no way i could contine to pay what i do no , times are bad
CE - Well sir that was a special
Me "paying 10 more than dialup id ok , paying 15 more may be a waste,im not sure i want thatr

CE - Hold on sir , let me talk to my manager (yeah right)

Ce - (10 seconds later - that was a long chat) Well sir im happy to inform you that i can offer it to you for 19.99 for the next 6 months

Me - Thank you
Ce - your welcome



As you can see , whatever comcast make off you is profit , why would they want to loose 20 a month. And whats the worst that could happen on my part , i was telling them to cancell my service from the end of the month .
If they agreed i would call back tomm and tell them i changed my mind , they would be more than happy to reconect it agin

Do not let them take advantage of you
 
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Great advice! Only problem is how many times will they let you go to the well? I cancelled my Comcast internet service to get Verizon DSL (which includes MSN Premium) since DSL was about half the price. Shortly after I cancelled a Comcast person came to my house and said they would give me 6 months for $19.99. I was impressed with their initiative, but I said so then I'll have to cancel in 6 months because you're too expensive at the "normal" price and the Comcast person had no response and left.

If Comcast offered me $19.99 or even $29.99 for 5 years, I would happily sign a 5 year contract. :spoofee:
 
I dont thik they give u a certain no of times, they dont want to loose you , as far as they are concerened all 20$ they get from you is profit. They have already done the wiring so they dont want to loose you

6 months at a time is fine
 
Any internet company will do this. AOL gave me 6 months for free when i wanted to cancel my service.
 
I know a person who has been using aol for free for 3 years now , he keeps telling them hes going to cancell it and they keep giving him 6 months free , so hes dont that 8 times till now
 
Bump! I have been using Comcast for a year and a half at the introductory price because I kept calling every time it went up but today I called and was told they couldn't reduce the price so now my Internet service is $45 a month. I need a cheaper internet service and I am not really familiar with all that's out there. I haven't heard too much great stuff about Quest. I really don't want to pay $110/month to do a bundle package. Any ideas? :questionmark:
 
Depending where you live, you can play one provider off the other. In my area, I've got a choice of Verizon FiOS or Cablevision (so-called) Optimum. I just switch back and forth from the one introductory offer to the other.

Just don't get attached to the email box from your ISP (I use mine for spam)
 
Thanks! I am looking into Verizon. I just don't want to have to sign a contract.
 
I worked for a local phone company and can tell you this is common practice for all phone/ internet providers. We were told if anyone called and said they were switching to Time Warner to offer them "anything" to stop them from cancelling. We had a girl in sales that was a former TW sales rep. She said TW has a designated employee to stop anyone from switching from TW.
 
I call suddenlink/ charter ( my internet and cable tv company ) and change services every six month. I always use the disconnect option and just simply ask what specials are they offering right now. I've had HBO/ Cinemax free for several years now
 
PugGirl said:
I call suddenlink/ charter ( my internet and cable tv company ) and change services every six month. I always use the disconnect option and just simply ask what specials are they offering right now. I've had HBO/ Cinemax free for several years now
Click to expand...

That's the way to do it! They would rather give service away then let the competition steal a customer.
 
I've called twice today with no luck. :thumbs_do Maybe because this is the first month of being on the regular rate and they have given me the introductory price for a year and a half. I'll try again in a few weeks. I have been looking around though and it is hard to find internet service without a contract.
 
Don't put blinders on just because of the contract. For example, Verizon in my area requires a one year contract. The special price is for 6 months. But even when I figure the annual cost it's a savings over what Cablevision had risen to.

Once the year is up, I've got no loyalty, I'm moving on.
 
I have WOW!...Wide Open West. They aren't the cheapest, but there is no contract. I'm not sure if they service your area though.
Ok looks like I am of no help to you. :doh: :o
 
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