retiredat44
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Symantec is trying to say I did not purchase my product (Norton SystemWorks Premiere 12) with rebate during the correct time period. I purchased it 02-18-09 at Fry's/outpost.com) They are fighting me over it. here is info from the rebate form. (note: 2 part rebate: purchase $50.00, upgrade proof $20.00) They are fighting me over the upgrade proof. So far my $50.00 purchase rebate has not been processed. I want the legal community and all buyers to know the BS they are pulling!
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To receive your $20 usd Visa® Prepaid Card from Symantec, please follow these seven steps:
1. Purchase Norton SystemWorks™ Premier Edition between 2/18/09 and 2/26/09 at Fry’s Electronics or
Frys.com.
2. Read and complete this rebate request form.
3. Enclose the original proof of purchase from Norton SystemWorks Premier Edition. Proof of purchase
is located on the top inside flap of box. Photocopies will not be accepted.
4. Enclose a legible copy of your dated sales receipt from Fry’s Electronics or Frys.com with the purchase price of Norton SystemWorks Premier Edition circled. Handwritten or altered documents will not be accepted. If you purchased this product online, your dated sales receipt is your confirmation email from your online purchase.
5. Enclose proof of previous ownership of a stand-alone or pre-loaded version of any Norton™ or Symantec™ software or another company’s antivirus, firewall, antispam, antispyware, utility, or back up software product. Proof of previous ownership submission requirements: a) Previous owners of a stand-alone, retail (boxed or downloaded) product must enclose either a copy of the previous product’s CD, first page of manual (usually titled “User’s Guide”), or your confirmation email from your previous download purchase.
b) Previous owners of pre-loaded (OEM) software product must enclose a copy of the previous product’s Help/About screen. To obtain a copy of the Help/About screen, follow these instructions:
1. Go to the Help/About screen in your pre-loaded software.
2. Select the tab with your product name listed.
3. Press the Print Screen (Print Scn) key (located on your keyboard).
4. Open any word processing application.
5. Paste the image (go to the Edit Menu at the top navigation bar, scroll down and select Paste).
6. Print the image (File > Print).
7. Enclose this copy of the Help/About screen with your rebate submission.
6. Make a copy of your rebate submission for future reference. Originals submitted become Symantec property and will not be returned.
7. Mail your submission to the following address (must be postmarked within 30 days of purchase):
Symantec Corporation
Attn: $20 usd Norton SystemWorks Premier Edition Mail-in Rebate
Offer # 07-76077
P.O. Box 540029
El Paso, TX 88554-0029
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I have used their rebates for many years, this is the first time Symantec is pulling this BS on my rebates! They send an email saying it was not valid:
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Dear Spoofee User: Tracking Number: ###########
Thank you for your rebate inquiry. We apologize for any inconvenience. We have received your submission, but we are currently unable to honor it because our records indicate the purchase date was 02/18/2009 and the promotion was only for purchases between 09/15/2009 and 01/15/2009.
We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help.
Be sure to visit our website at www.symantecrebates.com for future rebate opportunities.
Ivette
Rebates Customer Service
----
To receive your $20 usd Visa® Prepaid Card from Symantec, please follow these seven steps:
1. Purchase Norton SystemWorks™ Premier Edition between 2/18/09 and 2/26/09 at Fry’s Electronics or
Frys.com.
2. Read and complete this rebate request form.
3. Enclose the original proof of purchase from Norton SystemWorks Premier Edition. Proof of purchase
is located on the top inside flap of box. Photocopies will not be accepted.
4. Enclose a legible copy of your dated sales receipt from Fry’s Electronics or Frys.com with the purchase price of Norton SystemWorks Premier Edition circled. Handwritten or altered documents will not be accepted. If you purchased this product online, your dated sales receipt is your confirmation email from your online purchase.
5. Enclose proof of previous ownership of a stand-alone or pre-loaded version of any Norton™ or Symantec™ software or another company’s antivirus, firewall, antispam, antispyware, utility, or back up software product. Proof of previous ownership submission requirements: a) Previous owners of a stand-alone, retail (boxed or downloaded) product must enclose either a copy of the previous product’s CD, first page of manual (usually titled “User’s Guide”), or your confirmation email from your previous download purchase.
b) Previous owners of pre-loaded (OEM) software product must enclose a copy of the previous product’s Help/About screen. To obtain a copy of the Help/About screen, follow these instructions:
1. Go to the Help/About screen in your pre-loaded software.
2. Select the tab with your product name listed.
3. Press the Print Screen (Print Scn) key (located on your keyboard).
4. Open any word processing application.
5. Paste the image (go to the Edit Menu at the top navigation bar, scroll down and select Paste).
6. Print the image (File > Print).
7. Enclose this copy of the Help/About screen with your rebate submission.
6. Make a copy of your rebate submission for future reference. Originals submitted become Symantec property and will not be returned.
7. Mail your submission to the following address (must be postmarked within 30 days of purchase):
Symantec Corporation
Attn: $20 usd Norton SystemWorks Premier Edition Mail-in Rebate
Offer # 07-76077
P.O. Box 540029
El Paso, TX 88554-0029
======
I have used their rebates for many years, this is the first time Symantec is pulling this BS on my rebates! They send an email saying it was not valid:
---
Dear Spoofee User: Tracking Number: ###########
Thank you for your rebate inquiry. We apologize for any inconvenience. We have received your submission, but we are currently unable to honor it because our records indicate the purchase date was 02/18/2009 and the promotion was only for purchases between 09/15/2009 and 01/15/2009.
We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at [email protected]. We are always happy to help.
Be sure to visit our website at www.symantecrebates.com for future rebate opportunities.
Ivette
Rebates Customer Service
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